Refund & Cancellation Policy

Digi Droid (A Complete IT Solutions)

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Customer Satisfaction Commitment

At Digi Droid (A Complete IT Solutions), we strive to deliver exceptional IT, software development, website development, mobile applications, SEO and digital marketing services. We value client satisfaction and provide a transparent refund and cancellation process.

1. Eligibility for Refund

Clients may request cancellation or refund within 7 (Seven) Days from the date of service purchase.

  • Refund request must be submitted within 7 days.
  • Project should not be fully completed or delivered.
  • Valid reason for cancellation must be provided.
  • Refund eligibility will be reviewed by our support team.

2. Non-Refundable Services

  • Completed website, software or mobile app projects.
  • Custom design and development work already initiated.
  • Purchased domains, hosting, SSL certificates.
  • Advertising budgets paid to Google, Meta or other platforms.
  • Third-party subscriptions and paid tools.
  • Projects delayed due to client-side communication issues.
Important: Third-party purchases and advertising expenses are strictly non-refundable.

3. Cancellation Process

To cancel a service, contact our support team with:

  • Order ID / Invoice Number
  • Purchased Service Details
  • Reason for Cancellation
  • Registered Contact Information

4. Refund Process

  • Approved refunds are processed within 7–10 business days.
  • Amount is returned to the original payment source.
  • Processing time may vary depending on banks or payment gateways.

5. Policy Updates

Digi Droid reserves the right to update, revise or modify this policy at any time. Updated versions become effective immediately after publication on our website.

Contact Us

Digi Droid (A Complete IT Solutions)
info@digidroid.in
www.digidroid.in